营销部。
kind of room would you prefer,a double or twin ?/what kind of room do you want? 你需要什么类型的房间,单人房还是标间?
i h**e your name , please?请问你的姓名?
can i do for you ?我能为你做些什么吗?
long will you be staying ?你打算住多久?
many people are there in your party?你的团队有多少人?
it just for tonigh?就住今晚吗?
do you need the room ?你什么时候需要房间呢?
m sorry, but we are all booked for next week.对不起,我们下星期的预定全满。
m afraid we h**e no double rooms **ailable.我们没有标间了。
did you make the reservation? 你需要预定什么时候的?
you fill out the registration card, please? 请你填写登记卡。
this include breakfast? 这里面包含了早餐吗?
you very much---don't mention it ./you are welcome.
you like to register now?你现在要登记吗?
i see your passport /id card, please? 我能看下你的护照、身份证吗?
you be paying in cash?你付现金吗?
room number is ,the bellboy will show you the way there. i hope you enjoy your stay. 你的房号是 ,保安会为你带路,希望你住宿愉快。
fill in this form and pay yuan in advance for him. 请填写这张**,先预付元。
is a receipt for paying in advance. please keep it . 这是预付单,请保存好。
room number is , and here is your room key.你的房号是 ,这是你的房间钥匙。
you h**e a reservation with us, sir or miss?
m terribly sorry to hear that.
ll look into this matter at once.
would you like to be waken up?
is the front desk.
time would you like us to call you tomorrow morning?
we will wake you up at 6:30 tomorrow morning.
s my pleasure.
you a nice stay with us.
house calls are free.
you please go to the cashier desk to pay your bill?
a moment, please.
charge is for the room.
ll need your room card, please.
to our hotel again.
sign your name here.
a moment, please. i'll draw up your bill for you. your bill totals yuan.
稍等一下,我帮您结算账单。你账单总计元。
38. thank you for choosing our hotel. we hope you h**e a good trip.谢谢光临本店。祝您旅途愉快。
s your bill.这是你的账单。
客房部。is room service. may i help you?
s your number please?
s my pleasure.
i do the turn-down service for you now?
i can help you , just press the button./just call me.
m always at your service.
can i do for you ?
m terribly sorry to hear that. i'll attend to it right away.
dial 09 before dialing your hotel number.
i h**e your room number, sir?
sure not to le**ing anything behind, please.
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what name is the reservation under?您预订时用的名字是?how long will you be staying?您打算住多久?are you planning on checking out tomorrow?您打算明天就离开吗?i m afraid you ca...